Last updated: September 2026
BehaviorWise Learning provides online continuing education courses and digital learning resources for adults and professionals in the behaviour-analysis field.
Because our products and services are primarily delivered digitally, the following refund policy applies to purchases made through the BehaviorWise Learning website.
1. Refund Period for Online Courses
A refund request for an online course may be submitted within 7 days of the date of purchase, provided that the course has not been accessed.
Once a purchaser has opened or accessed the course or its content, the purchase is generally no longer eligible for a refund.
Refund requests may be considered case-by-case where a purchaser reports that the course did not meet their expectations or that they were dissatisfied with the course. A refund in such circumstances is not guaranteed.
2. Course Access and Eligibility for Refund
For the purposes of this policy, accessing a course includes opening or viewing the course or any of its learning content.
If a learner has already accessed the course content, the course will generally not be eligible for a refund.
If a learner has purchased a course but has not accessed it, a refund request may be made within 7 days of purchase.
3. Technical Problems
If a learner experiences a technical problem that prevents reasonable access to a purchased course, BehaviorWise Learning will first attempt to resolve the access or technical problem.
If the problem cannot reasonably be resolved and the learner is unable to receive the purchased service, a refund may be provided.
4. Duplicate Payments
If the same purchase is accidentally charged more than once, the duplicate payment will be refunded.
5. Purchase of the Wrong Course
If a purchaser accidentally purchases the wrong course, BehaviorWise Learning may offer a transfer or exchange to another course of equivalent value, provided that the purchased course has not been accessed.
A course transfer or exchange will be considered based on availability and the circumstances of the request.
6. Digital and Downloadable Products
For digital products or resources that are made available for download:
- A refund may be requested within 7 days of purchase, provided the digital product has not been downloaded.
- Once a digital product has been downloaded, it is generally not eligible for a refund.
- If a purchaser is unable to download a purchased digital product because of a technical problem, BehaviorWise Learning will first attempt to resolve the problem.
- If the download problem cannot reasonably be resolved and the purchaser cannot receive the purchased product, a refund may be provided.
7. Promotional or Sale Purchases
The same refund policy applies to purchases made at the regular price and to purchases made during promotional periods, discounts, or special offers.
A promotional price does not change the purchaser’s eligibility under this refund policy.
8. Courses or Services Temporarily Unavailable
If a purchased course or service becomes temporarily unavailable because of a technical or operational issue, BehaviorWise Learning will make reasonable efforts to restore access.
Temporary unavailability will not automatically result in a refund where access can reasonably be restored.
9. Cancellation by BehaviorWise Learning
If BehaviorWise Learning cancels a purchased course or service before the learner has received the promised service, the purchaser will be eligible for a refund.
10. Fraudulent Activity or Misuse
BehaviorWise Learning reserves the right to decline a refund where there is evidence of fraudulent activity, misuse of the website or services, or an attempt to circumvent or abuse this refund policy.
11. How to Request a Refund
To request a refund, please email:
Please include:
- Your name
- Order number
- Course or digital product purchased
- Date of purchase
- Reason for the refund request
BehaviorWise Learning will review the request and respond based on the circumstances and the terms of this policy.
12. Processing Approved Refunds
Where a refund is approved, it will be processed through the original payment method and applicable payment provider.
The time required for the refunded amount to appear in the purchaser’s account may depend on the payment provider or the purchaser’s bank.
13. Changes to This Policy
BehaviorWise Learning may update this Refund and Returns Policy as its courses, digital products, services, and website develop.
Any updated version will be posted on this website with a revised “Last updated” date.
14. Contact Us
For questions about this Refund and Returns Policy or to submit a refund request, please contact:
BehaviorWise Learning
Email: tasneemnagri@gmail.com